Privacy Policy

Last Updated: December 16, 2025

1. Introduction

Welcome to the L&K Deliver App ("App"). This App is operated by L&K Plasterboard Trade Centre ("we," "us," or "our"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application designed for L&K delivery drivers to manage and complete delivery tasks.

By using the L&K Deliver App, you agree to the collection and use of information in accordance with this policy. We are committed to protecting your privacy and ensuring the security of your personal data.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

Account Information: Name, employee ID, email address, phone number
Authentication Data: Login credentials (securely stored and encrypted)
Delivery Records: Task assignments, delivery completion status, timestamps
Signatures: Digital signatures for delivery confirmations and acknowledgments

2.2 Location Data

We collect precise and approximate location data to enable core delivery functionality, including route planning, delivery tracking, and location verification at delivery sites.

2.3 Photos and Media

The App collects photos you take or select for delivery proof documentation, including images of:

Delivered plasterboard materials
Cornice products
Components and fixings
Delivery site conditions
Any issues or damage documentation

2.4 Messages and Communications

We collect and store messages sent through the in-app messaging system for communication between drivers, dispatchers, and office staff regarding delivery tasks.

3. App Permissions and Their Purpose

The L&K Deliver App requires the following permissions to function properly. Each permission is necessary for specific features of the application:

📍 Location Access (ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION)

Why we need this:

Display your current location on the delivery route map
Navigate to delivery addresses using integrated maps
Track delivery progress and verify arrival at delivery sites
Optimize route planning for efficient deliveries
Record location data associated with delivery completion

When it's used: Only while the app is in use and you are on active delivery tasks.

📷 Camera (CAMERA)

Why we need this:

Take photos of delivered materials as proof of delivery
Capture images of delivery site conditions
Document any issues, damage, or special circumstances
Photograph product placement at customer locations

When it's used: Only when you actively choose to take a photo for delivery documentation.

🖼️ Photos & Media Library (READ_MEDIA_IMAGES, READ_EXTERNAL_STORAGE, WRITE_EXTERNAL_STORAGE)

Why we need this:

Select existing photos from your device to upload as delivery proof
Save delivery documents and reports to your device
Access photos you've previously taken for delivery documentation
Store delivery slip documents locally for offline access

When it's used: When you choose to select photos or save documents.

📍 Photo Location Data (ACCESS_MEDIA_LOCATION)

Why we need this:

Verify that photos were taken at the actual delivery location
Ensure delivery proof authenticity by confirming photo location metadata

When it's used: When processing photos uploaded for delivery verification.

🌐 Internet Access (INTERNET)

Why we need this:

Sync delivery tasks and updates with L&K's central system
Upload delivery photos and documents
Send and receive messages through the in-app communication system
Download delivery instructions and customer information
Receive real-time notifications about new tasks and updates

When it's used: Throughout app usage for data synchronization.

🎤 Microphone/Audio Recording (RECORD_AUDIO)

Why we need this:

Enable voice messaging functionality for driver communication
Record audio notes for delivery documentation (if applicable)

When it's used: Only when you choose to record audio messages or notes.

📳 Vibration (VIBRATE)

Why we need this:

Provide haptic feedback for notifications about new delivery tasks
Alert you to important messages or updates
Enhance user experience with tactile responses

When it's used: When you receive notifications or interact with the app.

🔔 Notifications (POST_NOTIFICATIONS)

Why we need this:

Notify you of newly assigned delivery tasks
Alert you to changes in delivery schedules or instructions
Inform you of messages from dispatchers or office staff
Remind you of pending tasks and deadlines

When it's used: For real-time updates about your delivery activities.

🪟 Display Over Other Apps (SYSTEM_ALERT_WINDOW)

Why we need this:

Show important delivery notifications while using other apps
Display navigation assistance overlays
Provide quick access to urgent task updates

When it's used: When critical delivery information needs to be displayed.

4. How We Use Your Information

We use the collected information for the following purposes:

Delivery Operations: Manage, assign, and track delivery tasks
Proof of Delivery: Document completed deliveries with photos and signatures
Route Optimization: Plan efficient delivery routes based on location data
Communication: Facilitate communication between drivers, dispatchers, and office staff
Performance Monitoring: Track delivery completion times and driver performance
Customer Service: Resolve delivery issues and customer inquiries
Record Keeping: Maintain delivery records for business and legal purposes
App Improvement: Analyze usage patterns to enhance app functionality

5. Data Storage and Security

We implement industry-standard security measures to protect your personal information:

Encryption: All data transmitted between the app and our servers is encrypted using secure protocols
Secure Storage: Sensitive data such as login credentials and signatures are stored using secure storage mechanisms
Access Control: Access to personal data is restricted to authorized personnel only
Regular Updates: We regularly update our security measures to address new threats
Data Backup: Regular backups ensure data integrity and availability

Your data is stored on secure servers and is retained for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Within L&K Plasterboard Trade Centre: With authorized employees, managers, and administrators for operational purposes
Service Providers: With trusted third-party service providers who assist in app operations (e.g., cloud hosting, mapping services). These providers are contractually obligated to protect your data
Customers: Delivery confirmation data (photos, signatures, delivery times) may be shared with customers as proof of delivery
Legal Compliance: When required by law, court order, or government regulation
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

7. Third-Party Services

The L&K Deliver App integrates the following third-party services:

Google Maps: For navigation and location services
Firebase: For push notifications and real-time messaging
Cloud Storage Providers: For storing photos and documents

These services have their own privacy policies, which govern their collection and use of your data. We encourage you to review their policies:

8. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal retention requirements)
Objection: Object to the processing of your data for specific purposes
Permission Management: You can manage app permissions through your device settings at any time

Please note that disabling certain permissions may limit or prevent the use of specific app features. For example, denying camera access will prevent you from taking delivery photos.

9. Data Retention

We retain your personal information for as long as you are an active employee/driver of L&K Plasterboard Trade Centre and for a reasonable period thereafter as required for:

Business record-keeping and auditing purposes
Compliance with legal and regulatory requirements
Resolving disputes and enforcing agreements
Maintaining delivery history and proof of delivery records

10. Children's Privacy

The L&K Deliver App is intended for use by employed delivery drivers aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by:

Posting the updated policy within the app
Sending notifications through the app or email
Updating the "Last Updated" date at the top of this policy

Your continued use of the app after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

L&K Plasterboard Trade Centre
Email: info@lkplasterboard.com.au

We are committed to addressing your concerns and will respond to your inquiries within a reasonable timeframe.

13. Consent

By using the L&K Deliver App, you acknowledge that you have read, understood, and agree to this Privacy Policy. You consent to the collection, use, and sharing of your information as described herein.